People & Culture Partner

We are seeking a Business Analyst to join our team. Reporting to the Business Analyst Manager, the Business Analyst is responsible for consulting with our clients to develop and document detailed understandings of client requirements in eCommerce engagements, translating those requirements into functional specifications and technical needs.

Who Our Recruitment Partner is?

They're full service interactive and technology agency which excels in providing personalized content and commerce solutions to its customers.

They have a strong ability to implement commerce solutions through multiple channels (omni-channel) from B2C, B2B and B2B2C across all industries. They will help you align business processes to take full advantage of the technology to drive measurable results. Their international offices have delivered e-Commerce and digital projects to customers across the globe. Their company is fast -moving, yet focused. With a proven ability to successfully analyze an organization’s critical business requirements and recommend the appropriate innovative ideas to help clients in their digital transformation. Collaborate with our forward-thinking team and let us help transform the way you do business.

What you’ll be doing:

● Facilitate client requirements gathering sessions with external and internal stakeholders; documenting those requirements into use cases, activity diagrams and functional specifications;

● Work with the Project Managers and clients on new/existing implementations to ensure timely and effective delivery of requirements documentation in line with agreed upon project hours;

● Lead efforts to evaluate, select, recommend and implement appropriate software & system solutions that support and enable the delivery of eCommerce applications;

● Provide thought leadership in eCommerce best practices, the selection and recommendation of eCommerce applications and their ancillary systems;

● Identify and present process improvements for requirements gathering and documentation of those requirements;

● Update base functionality templates that reflect current version capabilities of eCommerce platforms (Such as ; ● Possess a thorough understanding of Magento, Intershop and hybris administrative functionality;

● Maintains awareness of new and emerging technologies and the potential application on client engagements;

● Tracks and reports hours and expenses on a weekly basis;

● Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

You should bring to the table:

● 1-3 years of experience as a Business Analyst or technical Project Manager in an eCommerce or related environment

● Answer all client training requests (phone calls, emails and other communiqués) in a timely fashion, but in no event more than 24 hours from the receipt of a communication;

● Experienced in consulting with track record of client facing engagements. Ability to communicate with people at all levels;

● Be comfortable in fast paced environment and management of multiple initiatives simultaneously;

● Strong analytical skills and demonstrated understanding of how to interpret customer business needs and translate them into requirements;

● Excellent in writing effective client documentation including functional specifications, process flow maps, and use cases;

● Expert in all tools including JIRA, MS Word, PowerPoint, Excel, and Visio;

● Ability to work independently as well as within a goal oriented project team.