People & Culture Partner

We are looking for a E-Commerce Specialist to make things faster!

Who Our Recruitment Partner is?

Leadership position in the home textile sector due to a sustained program of growth both domestically and overseas, while leading the way in its sector with innovative and stylish designs.

Offering easy accessibility to fashion and quality through approximately 300 stores domestically and via an online shopping option, the company has now reached 100 international locations in 10 countries through its direct foreign investments with the goal of establishing itself as a global brand.

The most central value is our belief in people and we know that our success is based on our people’s common energy. Joining the they family means joining an incredible team of talented, passionate and innovative people who work together to bring fashion to everywhere.

Main Processes

• Preparing the images to be used on the site and ensuring that they are added to the site,
• Using the site panel and providing the transactions that will be reflected on the frontend,
• Keeping the website up to date,
• Updating the site according to the campaign calendar,
• Actively using information and marketing applications (e-mailing, push, etc.),
• Controlling Analytics data and taking action when necessary,
• To meet the questions, requests and complaints directed by the Customer Services,
• To be in contact with 3rd Party companies.

Job Description

• Ensuring the follow-up of issues such as campaign management, order management and customer relationship management,
• Working to improve customer experience and increase customer acquisition,
• Communicating with the 3rd party companies and informing them about the campaign and following the process.
• to make,
• Being in coordination with alternative sales channels (linkadoo etc.),
• Ensuring daily margin and sales controls,
• Control over the system of orders with supply and stock problems from customer services
• To provide information for the action to be taken by providing
• Activating discounts and campaigns on the site,
• Updating the widgets on the site,
• To ensure the change and control of banners,
• Requesting the visuals needed by the site from the studio shooting team and uploading them to the site,
• Monitoring all order processes and eliminating disruptive processes,
• Preparing the warehouse sku report,
• Meeting the front-end requirements,
• To follow and manage manual return processes,
• Managing and following up the complaints of the Consumer Arbitration Committee,
• Managing and reporting all operational processes of E-Commerce.

Your Skills and Experience

• Graduated from related departments of universities,
• At least 3 years of experience in e-commerce,
• Knowledge and Skills Required for the Position,
• Following the trends, domestic and international sectoral developments,
• Able to actively use Microsoft Office programs,
• Open to development, strong analytical direction,
• Strong communicator, prone to teamwork,
• Proficient in the Analytics tool.